If a customer cannot login to a Tomcat 7 manager area, it might be because the manager role is supposed to be split into four different roles and then added under the root username in /home/USERNAME/tomcat/conf/tomcat-users.xml . The file should look like this:
<?xml version='1.0' encoding='utf-8'?>
<tomcat-users>
<role rolename="manager-gui"/>
<role rolename="manager-script"/>
<role rolename="manager-jmx"/>
<role rolename="manager-status"/>
<role rolename="tomcat"/>
<role rolename="admin"/>
<role rolename="role1"/>
<user username="both" password="tomcat" roles="tomcat,role1"/>
<user username="tomcat" password="tomcat" roles="tomcat"/>
<user username="root" password="PASSWORD" roles="admin,manager-gui,manager-script,manager-jmx,manager-status"/>
<user username="role1" password="tomcat" roles="role1"/>
</tomcat-users>
Once the file has been updated to reflect the above, everything should work properly.
