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Author Topic: Failed: Account Restore Failed: “clean: Cannot cleanup top level directory  (Read 2659 times)

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vyshakhv

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While restoring the full cPanel backup file in 'tar.gz' format from
    WHM >> Backup >> Restore a Full Backup/cpmove File

Getting this error message:
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Failed: Account Restore Failed:“clean: Cannot cleanup top level directory: “/cpanelpkgrestore.TMP.work.3x9vXyS3”. at /usr/local/cpanel/Whostmgr/Transfers/ArchiveManager.pm line 668. ”Took the liberty to check the line 668 in ArchieveManager.pm and it corresponds to the following codes string:
==========================================
    Solution -
    Please check the backup file location. It should be present under /home directory of the server.