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Author Topic: Cannot open File manager: "Unable to get file * attributes: (5) Access is denied  (Read 2714 times)

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We may get this error while accessing file manager :
Internal error: Unable to get file (C:\Inetpub\vhosts\domain.tld) attributes: (5) Access is denied. at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" domftp_user list dirs C:\Inetpub\vhosts\domain.tld\(RunTime::RunAsUser::run line 260) (Error code 1)

This error is due to permissions on virtual host directory are corrupted and subscription's main FTP user does not have permission to access subscription's directories.

Fix virtual host permissions in one of the following ways:
  •   Using Plesk Reconfigurator:
       1. Run Plesk Reconfigurator from Windows Start menu / Home screen.

        2. Choose Repair Plesk Installation > Plesk Virtual Hosts Security only and press Check.
        NOTE: This will change the permission of virtual host folder to the default and any custom permissions defined manually will be lost.
  • Using command line utility repair.exe:

        Open command prompt cmd.exe

       1. To repair single subscription run:
Code: [Select]
"%plesk_cli%\repair.exe" --repair-webspace-security -webspace-name domain.tld
        2. To repair all subscriptions run:
Code: [Select]
   "%plesk_cli%\repair.exe" --repair-all-webspaces-security