while we connecting to ftp get error like this
Status: Resolving address of www.alise.com
Status: Connecting to 10.10.10.10:21...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER user
Response: 331 Password required
Command: PASS ********
Response: 530 User cannot log in.
Error: Critical error
Error: Could not connect to server
When we check the ftp log file we could find error like below:
2013-12-04 16:05:11 91.204.25.4 - FTPSVC6 SERVER_HOSTNAME - 10.10.10.10 21 USER user 331 0 0 23 20 0
2013-12-04 16:05:11 91.204.25.4 - FTPSVC6 SERVER_HOSTNAME - 10.10.10.10 21 PASS *** 530 1326 41 25 15 0
2013-12-04 16:05:11 91.204.25.4 - FTPSVC6 SERVER_HOSTNAME - 10.10.10.10 21 ControlChannelClosed - - 0 0 75 35 8281
The error is because of Plesk Server is connected to Active Directory domain, we need to use full 'username' with 'servername' prefix.
Use 'servername\login' format as FTP username:
C:\Users\parallels>ftp 10.10.10.10
Connected to 10.10.10.10.
220 Microsoft FTP Service
User (10.10.10.10:(none)): server_hostname\user
331 Password required
Password:
230 User logged in.
ftp> exit