Get your server issues fixed by our experts for a price starting at just 25 USD/Hour. Click here to register and open a ticket with us now!

Author Topic: Error: Unable to update FTP account: ftpmng –add-user failed - plesk  (Read 2043 times)

0 Members and 1 Guest are viewing this topic.

sajugovind

  • Guest

Sometime while creating Additional FTP account or Updating Domain user it shows following Error

Error: Unable to update FTP account: Unable to create web user: Update FTP user failed:
ftpmng --add-user failed: Empty error message from utility.

This problem comes when .Security file of the domain get corrupted. This file can be found at

C:Inetpubvhostsdomainname.com OR D:Inetpubvhostsdomainname.com OR in the domain home directory. Rename the file to OLD.Security and run following command:

C:ParallelsPleskadminbin>websrvmng.exe --reconfigure-vhost --vhost-name=domainname.com
                  OR
C:> "%plesk_bin%ftpmng.exe" --reconfigure-vhost --vhost-name=domainname.com

Above command will create a new .Security file based on the Plesk Database and then try to create new FTP user or try to update domain user.