Hello,
If you are getting following error while accessing Plesk control panel, please follow these steps to fix this.
Error: "getProductVersion failed"
For a quicker workaround, please check if the file '/usr/local/psa/version' is empty:
# cat /usr/local/psa/version
If the version file is empty then you will need to run the following command to see what version of Plesk is currently installed:
# rpm -q psa
psa-8.0.0-rhel4.build80060425.18
Now, you will need to add the above line to '/usr/local/psa/version':
#vi /usr/local/psa/version
80060425.18
Next restart Plesk and you should be able to login:
# /etc/init.d/psa restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
Syntax OK
/usr/local/psa/admin/bin/httpsdctl restart: httpd restarted
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Thank you,
