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Author Topic: Unable to update Advanced Web Statistics from backend!  (Read 4867 times)

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Chetan Singh

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Unable to update Advanced Web Statistics from backend!
« on: February 08, 2014, 12:19:09 pm »
Hello,

If you are getting error while updating "Advanced Web Statistics" from the backend, follow these steps to fix this.

Error:
==========================>>>
C:\Users\Administrator> C:\HostingSpaces\Internal1\awstats.domain.com\wwwroot\cgi-bin\awstats.pl -update -config=domain1.com

Create/Update database for config "C:\HostingSpaces\Internal1\awstats.Domain.com\wwwroot\cgi-b
in/awstats.domain1.com.conf" by AWStats version 6.95 (build 1.943)
From data in log file "C:\HostingSpaces\test\domain1.com\logs\W3SVXXXX\u_exDD-3.log"...
Error: Couldn't open server log file "C:\HostingSpaces\test\domain1.com\logs\W3SVXXXX3\u_exDD
-3.log" : No such file or directory
Setup ('C:\HostingSpaces\Internal1\awstats.Domain.com\wwwroot\cgi-bin/awstats.domain1.conf' file, web server or permissions) may be wrong.
Check config file, permissions and AWStats documentation (in 'docs' directory).
==========================>>>

Fixed:

To fix this issue, open domain's configuration file and current the log file's format. Domain's Awstats's configuration file's location is 'C:\HostingSpaces\Internal1\awstats.Domain.com\wwwroot\cgi-bin/awstats.domain1.conf"

Search for this line:
============================>>>
LogFile = "E:\HostingSpaces\test\Domain1.com\logs\W3SVXXXX\u_exDD-3.lo

And change it this this:

LogFile = "E:\HostingSpaces\test\Domain1.com\logs\W3SVXXXX\u_ex%YY-3%MM-3%DD-3.log
============================>>>

Now, try to update it again, it should work this time!

Thank you,
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