Dedicated Support Plans

Overall control and flexibility designed to easily integrate with your existing infrastructure.

Dedicated Tech Plan


per seat
Dedicated Seat Plan


per seat
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Coverage 8 HRS, 5 DAYS A WEEK 24X7, EVERYDAY
Helpdesk Support Yes Yes
Livechat Support Yes Yes
Phone Support Yes Yes
L1 Support Yes Yes
L2 Support Yes Yes
L3 Support Yes Yes
Server Consultation Yes Yes
New Server Setup Yes Yes
Server Monitoring Yes Yes
Server Administration Yes Yes
Server Update Yes Yes
Direct Contact With Tech Yes Yes
Control Panel Administration Yes Yes
Server Migration Yes Yes
Server Optimization Yes Yes
3rd Party Software Installation Yes Yes
Server Hardening Yes Yes
Number Of L1 and L2 Tickets 1-100 per Month 1-600 per Month
Number of L3 Tickets 1 - 20 per month 1 - 60 per month
Number Of Domains Per Server 1- 200 1 - 500
Number Of Server Up to 15 servers / seat Up to 70 servers / seat
Response Time 30 Mins. 30 Mins.
Resolution Time 4 Hrs. 4 Hrs.
Pre-Sales And Billing Support Yes Yes
Data Center Contact Yes Yes
Setup Fees None None
Plan Per Month ($) 1750 6000
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