Shared Support Plans

Overall control and flexibility designed to easily integrate with your existing infrastructure.

Shared Tech


per seat
24x7 Shared Seat


per seat
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Coverage 8 HRS, 5 DAYS A WEEK 24X7, EVERYDAY
24x7 No Yes
Helpdesk Support Yes Yes
Livechat Support No No
Phone Support No No
L1 Support Yes Yes
L2 Support Yes Yes
L3 Support No No
Server Consultation No No
New Server Setup No No
Services Monitoring No Yes
Server Administration No No
Server Update No No
Direct Contact With Tech No No
Control Panel Administration Yes Yes
Server Migration No No
Server Optimization No No
3rd Party Software Installation No No
Server Hardening No No
Number Of L1 and L2 Tickets 50 per month 200 per month
Number of L3 Tickets No No
Number Of Domains Per Server 50 100
Number Of Server 1-10 1-20
Response Time 30 Mins. 30 Mins.
Resolution Time 4 Hrs 4 Hrs
Pre-Sales And Billing Support No No
Data Center Contact Yes Yes
Setup Fees None None
Plan Per Month ($) 700 1500
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