Semi-Dedicated Support Plans

Overall control and flexibility designed to easily integrate with your existing infrastructure.

Semi-Dedicated Tech


per seat
Semi-Dedicated Seat


per seat
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Coverage 8 HRS, 5 DAYS A WEEK 24X7, EVERYDAY
24x7 No Yes
Helpdesk Support Yes Yes
Livechat Support No Yes
Phone Support No No
L1 Support Yes Yes
L2 Support Yes Yes
L3 Support No Yes
Server Consultation No No
New Server Setup No Yes
Services Monitoring No Yes
Server Administration No Yes
Server Update No Yes
Direct Contact With Tech No No
Control Panel Administration Yes Yes
Server Migration No Yes
Server Optimization No Yes
3rd Party Software Installation Yes Yes
Server Hardening No Yes
Number of L1 and L2 Tickets 1-50 per Month 1-200 per Month
Number of L3 Tickets 1 - 10 per month 1 - 40 per month
Number Of Domains Per Server 150 300
Number Of Server 1-10 1-25
Response Time 30 Mins. 30 Mins.
Resolution Time 4 Hrs 4 Hrs
Pre-Sales And Billing Support Yes Yes
Data Center Contact Yes Yes
Setup Fees None None
Plan Per Month ($) 950 2500
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